Hotel Majapahit Surabaya - MGallery 5 stars

Customer review rating (ALL Rating) 4.7/5 1,193 reviews

Hotel Majapahit Surabaya - MGallery - Image 1
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Description

Hotel extras

  • Exceptional character mixing classical colonial architecture.

  • Close to business district, malls and convention centers.

  • Spacious gardens suited for outdoor event.

  • "Art Deco Award Winning" Restaurants.

Our accommodation(s)

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Hotel location

Hotel Majapahit Surabaya - MGallery

Jalan Tunjungan 65, Kec Genteng, 60275
60275 SURABAYA
Indonesia

GPS:-7.259726, 112.740077

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,193 reviews

TripAdvisor Rating  4.5/5  1,448 reviews

Certificate of excellence 2023

Best kolonial Hotel in Surabaya.

TripAdvisor rating 5.0/5

Suryoto1967 Couples - TripAdvisor review

This fantastic kolonial hotel with a really historic touch is a MUST if you staying for a couple of days in Surabaya. I want to thank especially Valda, Dedy, Dery, Novita, Winda, Anna, Bella. The Restaurant is awesome and food delicious. I was upgraded in a bigger room. All the rooms are very clean and spacious. The hotel lounge cosy and feels like being transported to the past. You feel like in heaven. Breakfast is great but the cheese offer could be better (being a Dutch Hotel before). Staff is very good trained really professional! As I said before. This Hotel is a MUST for a couple of days in Surabaya. You can indulge into the past. Have good food. Swimming pool and Spa very good. What I did not understand is that in the swimming pool a couple of underwater lamps not functioning, instead cables hanging out. This can be fixed and would give the pool more light at late evening. Anyway…..Thank you for the fantastic time we had! Will be back definitely. Keep going on the good work! Mr. Dieter Grosse

Dear Mr. Dieter Grosse, Greetings from Hotel Majapahit Surabaya! It was a pleasure and such an honor to have you as our guest at the Hotel Majapahit Surabaya, we do hope that your journey home was safe and enjoyable. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve our facilities and services that we provide to ensure that we are meeting, if not exceeding, your expectations. Of course I am pleased to learn that you enjoyed your visit with us and found the overall experience to be good, and for sure we will take a serious action for your notes. I would like to thank you very much for your gracious comments will truly serve as an inspiration for all of us to continue to care for and delight our guests. I will definitely forward your compliments to all members of my team, especially Valda, Dedy, Dery, Winda, Anna and Bella in order to make their days and for further encouragement. I look forward to the opportunity of welcoming you back to the Hotel Majapahit Surabaya in the not too distant future. Yours sincerely, Kahar Salamun, General Manager

Great staff

Customer review rating 5.0/5

Bruce B. Couples - Confirmed reviews ALL

We have stayed several times at the Majapahit and it never fails to be enjoyable. This time we had a medical issue and the staff were very helpful in finding a doctor

Dear Bruce B., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kahar Salamun, General Manager.

Historical Beautiful Butique Hotel

TripAdvisor rating 5.0/5

SiegersCapone TripAdvisor review

Beautiful historical hotel, hotel with style and super servive from the staff. I am amazed with all of the details and the architecture of the building. I like to mention Ana with her service in the front office! I feel so welcome with her kindness and always ready to helping me and my family. Dodi the concierge very knowledgeable and kind. I like to mention Natan to for his hospitality, and I like to mention to ladies on the lobby coffe shop. They are so nice and patient with my handicap mom. Overal the whole crew that I meet during my stay from the security until the Sport gym and pool staff! They are all very hospitable. For sure I will be back. My “ Mlaku mlaku neng Tunjungan” will not complete without this hotel. Thank you all.

Dear SiegersCapone Greetings from Hotel Majapahit Surabaya! It was a pleasure to have you as our guest at the Hotel Majapahit Surabaya during your recent visit, we do hope that your journey home was safe and enjoyable. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve our facilities and services that we provide to ensure that we are meeting, if not exceeding, your expectations. Of course I am pleased to learn that you enjoyed your visit with us and found the overall experience to be good. I would like to thank you very much for your gracious comments will truly serve as an inspiration for all of us to continue to care for and delight our guests. I will definitely forward your compliments to all members of my team, especially Ana, Dodi and Natan from Front Office in order to make their days and for further encouragement. I look forward to the opportunity of welcoming you back to the Hotel Majapahit Surabaya in the not too distant future. Yours sincerely, Kahar Salamun, General Manager

Wonderful colonial era hotel

TripAdvisor rating 5.0/5

bridgemagoo2 Couples - TripAdvisor review

Delightful colonial era hotel with wonderful art deco features, very comfortable rooms and excellent service. Bit disappointed the main restaurant was closed, although the food we had in the lobby and Indigo restaurant was good. (Unfortunately one of only two mains in the lobby not available?!). Swimming pool was great and I had it to myself in Ramadan. Overall a lovely short stay, unfortunately our early flight meant we didn’t get to sample the legendary breakfast, but the packed one was very good.

Dear Bridgemagoo2, On behalf of The Hotel Majapahit Surabaya would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. Hotel Majapahit Surabaya’s services and facilities offer a superior guest experience. The building is located in the heart of Surabaya and built in 1910, with unique combination architecture and interior of Classic colonial style with manicured garden. It feels great to know that you enjoyed our hotel, the facilities, and the genuine service that we offer, I have taken the liberty to share your feedback in order to make their days and for further encouragement, but the most important thing is to welcome you back here with us soon. We hope to have the chance to welcome you back soon, Very Best Regards, Kahar Salamun General Manager

Hotel Tours must be taken by small groups!

TripAdvisor rating 2.0/5

Travelduo2016 TripAdvisor review

We came to Hotel Majapahit as part of a cruise ship land tour. The Hotel provided us a very nice buffet lunch, but no one on staff could tell us whether the Hotel's water is filtered and safe for foreigners to drink. The staff assumed ice is not water and is safe. We pushed back to have canned sodas with no ice instead of the iced tea they provided. Management needs to educate the staff. The water may be safe, but we aren't willing to rake that chance. There were two full busloads of people attending, so the buffet line took time for everyone to navigate. But the food was plentiful and tasty! Then we were taken on a tour of the hotel, one busload at a time. "Sita" was our guide. Unfortunately, her voice is not loud enough for the group, and no one more than 2 meters behind her could hear a word she said. She spoke about photos of the founders near the front desk, then she went down the hallway and spoke about another photo - only a handful of people could get close enough to hear. The remainder of the tour was spent wandering up and down hallways - clearly only the first couple of people could hear her. The other 25 people were out of luck. In the future, this tour should be limited to 6 or 8 people. The hotel is lovely, and there are many throwback elements to the early days of the hotel that can transport a guest back to the glamor days of the hotel. This may be a wonderful place to stay - it just isn't a wonderful tour for a busload of people!

Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Hotel Majapahit Surabaya - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kahar Salamun, General Manager.

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